FULFILLED ORDERS:

Gentle Gator stands behind the quality of all of our products and we hope that you're 100% satisfied with your gear. If you're unsatisfied for any reason, you may return your items within 30-days of your purchase date for a full refund, less shipping.

Items must be in brand new condition and original tags and packaging must be attached and provided. Please email us if you have any issues or questions with the products purchased.

Items with any sign of wear will not be accepted for return. Contact us at support@gentlegatorgolf.com to let us know why you would like to return your items.

You have 30 days after receiving your order to request a refund. Gentle Gator assumes no responsibility for lost orders if the shipping carrier confirms successful delivery to the address left on file by the customer. Lost orders will be reshipped solely at the discretion of Gentle Gator.

REFUND ACCEPTANCE CRITERIA:

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Gentle Gator is not responsible for damage to any device including, but not limited to, cellular device, credit cards, televisions, or laptops. Gentle Gator is not responsible for the degradation of the magnets, suction cups, clamps overtime and will not replace, exchange, or refund any product due to magnetic, suction, or clamping strength after the product has been used for an extended period of time. We are happy to help with troubleshooting the products or replacing them if Gentle Gator finds fit.

Unfortunately, we cannot accept refunds on last chance items or gift cards.

TO START A REFUND REQUEST:

You can contact us at support@gentlegatorgolf.com. If your refund is accepted, we’ll send you instructions on how and where to send your package. You will be responsible for paying return shipping and providing tracking information. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return questions at support@gentlegatorgolf.com

DAMAGES AND ISSUES:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

EXCHANGES:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UNITED STATES RETURNS

Original shipping costs are non-refundable and a $7 USD fee or more will be applied if you choose to use our prepaid domestic return label. Gentle Gator reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.

Start your return by sending us a message at support@gentlegatorgolf.com